Shipping policy

Depending on the location, our orders can be delivered by different operators like UkrPoshta, NovaPoshta, USPS, RoyalMail, ParcelForce and other national postal operators. Express services such as DHL, UPS, and FedEx are currently unavailable for sending parcels from Ukraine. 

Since the production and finished product warehouse are located in Lutsk, Ukraine, all orders are completed and shipped exclusively from Ukraine.

All orders will have tracking number and insurance.

Shipping from Ukraine in 2026

Delivery within Ukraine usually takes 2-5 business days by UkrPoshta or NovaPoshta. 

International delivery from Ukraine takes 14-30 business days.  The exact delivery time depends on the recipient's country, local postal service and customs services.

Due to the ongoing full-scale war in Ukraine, all customs take more time than usual to process shipments and release them for further delivery.

ArtLaserUA is not responsible for delays and overall terms of delivery. This is something we can’t control.

Order tracking from Ukraine

You will get an email with tracking information as soon as your order is shipped. Please note that it takes up to 48 hours for the first scan to appear, so please do not be alarmed if your package isn’t immediately “in transit.”

You can track your order yourself through your personal account or with the help of the "live chat" assistant. If you need additional information on tracking and tracking your order, you can email us at any time convenient for you, or chat with us during our business hours. We will be happy to assist you.

Production Time

Production time depends of chosen product. Due to the most of the products in ours shop are handmade the order processing may very. Many of ours pieces are made-to-order to ensure personal touch. You can see Made To Order label above the price on the product detail page if that is the case. Please allow 7-15 business days for your Made to Order item to be made before shipping.

For In stock items - will take 3-5 business days for your order to be shipped. The exact order preparation time depends on the order queue. The longer the queue, the longer the wait. For more precise information about the current queue, please contact us in the chat.

Custom orders' processing time will depend on design and complexity, but usually takes 14-20 business days.

Order processing timelines are mentioned in the product description.

Please contact us via info@artlaserua.com every your comfortable time or live chat in work time for production and shipping terms to specific countries.

Duties and Taxes

By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer. 

The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.

Shipping sent back orders

• If a customer didn’t pick up a parcel on time and it was sent back to us, he/she would have to pay additionally for the second shipping. We will send it again only after payment.
• If a customer didn’t pick up a parcel on time, it was sent back to us and he/she refused to arrange the repeated shipping or we got no reply (within 45 days since we received it back), the order gets annulled with no refunds.

Please note

• We're not responsible for packages that has proof of delivery and/or signed. If you believe your package is missing, please contact delivery service directly and dispute a case with them.
• Any packages destroyed by delivery services in your country due to no delivery or no response from the receiver will not be refunded, please contact delivery service directly and ask for compensation.
• Shipping costs are not refundable.
• We don’t ship to Russia, Belarus, Serbia, Iran.